Social Care
Hear everything your customers are saying
Deliver the right experience, on the right channel, at the right time when you give customers the personalized one-to-one experience they expect, both online and offline.
Allant Social Insights gives brands the ability to easily capture and manage valuable customer profile information and interaction history, allowing brands to:
- Respond immediately
- Control brand narrative globally, across platforms and channels
- Turn insights into action
- Understand customer needs across touchpoints
With 200+ billion messages across 2 years of historical data and unlimited capacity for ad hoc searches, Allant Social Insights empowers cross-functional teams to identify and understand customers across all major social channels.
Gathering data from social networks, forums, videos, news, and reviews shared around the world, brands can compile their customer sentiment, as well as capture valuable profile information and interaction history. The detail provides a holistic view of customer conversations and audit trails, thereby giving you better learnings around customer pain points. This allows you to reach customers with targeted content and deliver outstanding one-to-one customer interactions.
In addition to customizable dashboards and reporting, the tool provides case management, threaded conversations and one-click replies for resolving customer issues quickly. There are also options for escalating concerns.
Your market is telling you everything you need to know to improve your customer experience and grow your business. How will you respond?